Call Center Representative
A to Z Bathroom Remodeling is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers by delivering bathrooms that are attractive, durable, and maintenance-free.
A to Z Bathroom Remodeling of San Antonio is seeking a Call Center Representative for our San Antonio, TX market and surrounding areas to join our winning team. This is a great opportunity to work with a rapidly growing company, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
Provide excellent customer service while contacting homeowners by phone to set qualified appointments for free consultations. Accurately input and manage lead information, update reports, and respond to inbound inquiries from advertisements.
Responsibilities:
Deliver a scripted pitch to homeowners
Adapt scripts to meet the needs of individual homeowners
Handle questions and overcome objections professionally
Collect and verify homeowner information (name, address, phone number, etc.)
Schedule appointments over the phone
Enter appointment details into the system accurately
Document key details from conversations
Confirm appointments set by canvassers or sales representatives
Schedule appointments for sales representatives
Conduct quality control calls
Answer inbound calls from prospective customers responding to ads
Follow up with homeowners after initial contact
Maintain and update lead information and reports
Qualifications:
Strong understanding of sales and marketing principles
Previous experience in telemarketing, sales, marketing, or promotions preferred
Product knowledge (training provided)
Proficiency with basic computer applications
Excellent communication and customer service skills
We’d love to hear from you—apply today! We are hiring immediately and look forward to adding you to our growing team.
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