Job Description

General Manager/Director of Operations

About Chick-fil-A Baylor

At Chick-fil-A Baylor, we are committed to serving our guests with excellence while investing in our team and community. We strive to create a positive impact through genuine hospitality, quality food, and meaningful relationships.

Position Overview

The General Manager/Director of Operations is responsible for the overall leadership, daily operations, and success of Chick-fil-A Baylor. This role requires a hands-on servant leader who is passionate about developing people and building relationships, delivering exceptional guest experiences, and driving strong business results while upholding Chick-fil-A’s values.

Leadership & Team Development

· Develop, coach, and lead a high-performing leadership team and team members

· Build a positive and welcoming culture rooted in Chick-fil-A’s core values

· Provide coaching, accountability, development, and growth opportunities for team members

· Lead by example in leadership, culture, values, professionalism, hospitality, relationships, and work ethic

· Humble and receptive to coaching and feedback, ability to work collaboratively with other leaders

Operations Management

· Oversee daily restaurant operations, ensure operational efficiency and excellence

· Maintain high standards for food quality, food safety, cleanliness, and guest experience

· Ensure compliance with all health, safety, and company policies

· Manage inventory, ordering, community, and vendor relationships

Guest Experience & Community Engagement

· Deliver exceptional customer service and hospitality at all times – set the standard for excellence

· Resolve guest concerns quickly and professionally

· Create a welcoming and community-focused restaurant environment

· Host community engagement events (spirit nights, holiday dinners, etc…)

Financial Performance

· Manage P&L (FCR) – focus primarily on financial controllables such as labor productivity, food cost, repairs and maintenance and team member expenses

· Grow sales through vision and strategy, operational efficiency and effectiveness, people development,

· Monitor key performance metrics and implement improvement

Qualifications

· 5+ years of leadership or management experience (restaurant or hospitality preferred)

· Proven ability to cast vision, lead and develop teams and individuals

· Strong business acumen and organizational skills

· Excellent communication and interpersonal skills – ability to build relationships

· Passion for customer service and servant leadership

· Ability to work flexible hours, including evenings and weekends

Preferred Qualifications

· Quick-service restaurant (QSR) experience

· Experience managing high-volume operations

· Familiarity with Chick-fil-A systems and culture

Compensation & Benefits

· Competitive salary (based on experience)

· Performance-based bonuses

· Leadership development and growth opportunities

· Paid time off

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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