IT Operations & Service Delivery Manager Job at Procter & Gamble, Lima, OH

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  • Procter & Gamble
  • Lima, OH

Job Description

Salary: $85,000 - 122,200 per year Requirements:

  • We require an associates or bachelors degree, or a high school diploma paired with relevant IT experience.
  • We need someone who is based in, or willing to relocate to, Lima, Ohio; relocation support is available when applicable.
  • We require the ability to work onsite at our Lima, OH plant four to five days per week.
  • We value experience or a strong interest in cybersecurity, IT operations, application support, network operations, connected devices, and end-user computing.
  • We need proven accountability in taking ownership of technical incidents through to resolution.
  • We seek strong analytical and troubleshooting skills for outages and operational issues involving warehouse applications, IT equipment, networks, or data center environments.
  • We require confident leadership and communication abilities to identify, escalate, and explain critical issues to site leadership and operational partners.
  • We need practical knowledge of IT infrastructure, including networks, servers/data center operations, and IT devices.
  • Preferred: experience working with or coordinating local and global operational teams or vendors.
  • Preferred: intermediate to advanced project management capability.
  • Preferred: hands-on experience with Linux Red Hat administration.
Responsibilities:
  • We own IT operations for the Lima site warehouse, including operational reporting and scorecard tracking.
  • We lead IT change management and incident management for warehouse technology initiatives.
  • We manage continuity planning and execution to reduce downtime and support security and compliance with our technology standards.
  • We oversee both physical IT assets, such as data centers, IT rooms, and cabinets, and the applications used at the site.
  • We perform continuity reviews and quarterly infrastructure assessments, then drive remediation of identified gaps.
  • We apply ITIL, SRE, project management, engineering, and leadership practices to align plans and deliver results.
  • We ensure high-quality service delivery, including service transition, vendor oversight, and service level management.
  • We maintain a strong understanding of supported services and business processes to support operational performance and customer satisfaction.
  • We continually look for ways to improve efficiency through standardization, automation, and simplification.
  • We lead crisis response for major outages, ensuring fast recovery and clear communication.
  • We remain on call for urgent incidents when needed.
  • We help shape the site digital master plan and support secure, differentiated business solutions.
  • We partner with site leadership and collaborate with central teams for network, server, and application support.
  • We build capability across the organization and support upskilling in digital technologies.
Technologies:
  • Support
  • ITIL
  • Linux
  • Network
  • Security

More:

We are Procter & Gamble, the worlds largest consumer packaged goods company, with operations in more than 75 countries and 65 trusted brands that improve life for billions of consumers. This role is based at our Lima, Ohio plant and sits within a dynamic, collaborative environment focused on digital transformation, operational excellence, and secure site technology. We offer meaningful ownership from day one, ongoing mentorship, formal training, and day-to-day guidance from experienced leaders. Our total rewards package includes salary, bonus eligibility where applicable, and benefits, and we are committed to equal opportunity, inclusion, and reasonable accommodation for qualified individuals with disabilities. We are seeking an entry-level professional for a full-time position with a starting salary range of $85,000 to $122,200 per year.

last updated 20 week of 2026

Job Tags

Full time, Local area, Relocation, Relocation package

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