Job Description

Role Description

Connection has a fantastic opportunity through our Technical Staffing division for a Project Coordinator working in a fully remote model. This position offers the opportunity to work closely with project managers, technicians, service partners, and customers while supporting nationwide technology deployment initiatives.

Schedule: Sunday – Thursday, 2:00 PM – 11:00 PM CT (Candidates may reside in any U.S. time zone.)

The Project Coordinator provides administrative and operational support for IT deployment projects by:

• Coordinating technicians, service partners, customers, and internal project teams.
• Monitoring project activities and facilitating communications.
• Maintaining project documentation and ensuring timely completion of deliverables.
• Supporting successful project execution from initiation through completion.

Qualifications

• Experience supporting IT projects, project coordination, professional services, or technology deployments.
• Experience coordinating multiple projects in a fast-paced environment.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer service and problem-solving skills with the ability to escalate issues appropriately.
• Proficiency with Microsoft Excel, Word, Outlook, and Microsoft Project.
• Experience creating project documentation, status reports, meeting minutes, and project artifacts.
• Ability to prioritize competing tasks while maintaining exceptional attention to detail.

Requirements

• Coordinate multiple technology deployment projects utilizing established project management methodologies.
• Schedule, communicate, and follow up with field technicians, service partners, and customers to ensure project milestones are achieved.
• Monitor live deployment activities, technician check-ins, and project progress while providing real-time issue resolution and escalation support.
• Coordinate project communications through Microsoft Teams, Zoom, email, phone, and internal ticketing systems.
• Assist with technician readiness by confirming scheduled resources, validating deployment requirements, and verifying site preparedness prior to project execution.
• Track project deliverables, collect required documentation, and ensure customer acceptance requirements are completed.
• Capture project notes, maintain installation status updates, and document issues throughout deployment activities.
• Monitor multiple project workstreams simultaneously while ensuring technicians and service partners receive timely assistance.
• Review Statements of Work (SOWs) for completeness, signature execution, and project setup within internal systems.
• Obtain partner invoices and assist with billing reconciliation and project financial documentation.
• Prepare project status reports, meeting minutes, and other project management artifacts.
• Maintain Standard Operating Procedures (SOPs) and assist with continuous process improvement initiatives.
• Support Project Managers with scheduling, reporting, portfolio tracking, and administrative project functions.
• Ensure compliance with organizational policies, service delivery standards, billing requirements, and documentation procedures.

Benefits

• Progressive and competitive compensation, 401k plans, and medical insurance.
• Free therapy visits, mental health coaching, and meditation resources.
• A generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.

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