Job Description

Role Description

The Support Coordinator is responsible for reviewing customers' projects and work orders, ensuring that the contract matches expectations, correcting discrepancies, and informing retail partners of required changes.

Qualifications

• Ability to review contracts and project details for accuracy.
• Strong communication skills for interdepartmental collaboration.
• Proficiency in using CIO and IMS systems.

Requirements

• Abide by all policies set forth in the company Employee Handbook.
• Follow all processes and procedures; perform all responsibilities in accordance with training manuals and checklists.
• Ensure all responsibilities outlined in this Job Description are accomplished.

Responsibilities

• Assist with incoming questions from the team on any previously reviewed projects.
• Be a moving resource for team members and Project Coordinators.
• Thoroughly review jobs with the contract, what was sold, and our estimate to ensure accuracy.
• Make necessary corrections and log support requests in the CIO system.
• Maintain positive and upbeat intercommunication with field and office staff, subcontractors, and Lowe’s employees.
• Champion PSG reputation and service through issue resolution and expedited timeframes.
• Consistently respond to daily voicemails, emails, and text messages throughout the workday.
• Provide backup support to operations and administrative teams.
• Attend training meetings as determined by management.
• Attend all assigned meetings and assist with training.
• Be an active and productive contributor to regular strategic and tactical meetings.
• Provide support and take ownership of departmental improvement plans.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Description

This is a remote position.

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