Remote Chat & Email Support Representative Job at in8group, Houston, TX

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  • in8group
  • Houston, TX

Job Description

Job Description: Remote Chat & Email Support Representative at Perkins Coie LLP

Job Responsibilities:

  • Respond to incoming chat and email inquiries from clients in a timely and professional manner
  • Provide accurate information regarding products, services, and policies
  • Troubleshoot and resolve customer issues with empathy and efficiency
  • Escalate complex problems to appropriate teams for further resolution
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve overall customer support experience

Essential Qualifications:

  • Excellent written communication skills
  • Ability to multitask and prioritize workload effectively
  • Strong problem-solving skills
  • Customer-focused mindset with a friendly and professional demeanor
  • Proficiency in using chat and email support platforms

Desired Experience:

  • Minimum of 1 year experience in a customer support role
  • Experience working remotely and managing workload independently
  • Familiarity with legal industry or law firm operations

Salary & Benefits:

Salary: $30 - $35 per hour

Currency: USD

Contract Type: Full-time

Remote work option available

Health insurance, retirement plan, paid time off, professional development opportunities

Job Tags

Hourly pay, Full time, Contract work

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