We are excited to announce that we are expanding our team and adding a new Service Delivery Manager
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.
Benefits
Hybrid work options, paid time off, and holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Professional growth opportunities in a stable, team-oriented environment
Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.
Key Responsibilities
Ensure quality, security, and compliance for all clients
Manage work distribution and ensure timely resolution to customer issues
Identify trends in reactive support and help drive automation and process efficiencies
Drive proactive client management and SLA adherence
Handle ticket escalation and critical issue resolution
Maintain documentation and compliance standards
Drive, manage and report on monthly and quarterly Service Desk KPIs
Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
Support onboarding for new clients
Support team development and career growth
Participate in recruitment and selection of new team members
Review and approve time/expense entries
Qualifications
Bachelor’s degree required
5+ years of hands-on leadership experience
Strong proficiency in Microsoft Office Suite
Expertise in:
Windows OS, Windows Server
Microsoft administration tools (AD, DHCP, DNS, Group Policy)
Microsoft Exchange, Citrix technologies
Backup/DR strategies and system upgrades
Network infrastructure and protocols (TCP/IP, DNS, DHCP)
Enterprise hardware (Cisco, Dell, HP)
...CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most... ...and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops...
...re seeking confident and dependable independent contract delivery professionals across the U.S. to fulfill catering and route-based food deliveries. Join a driver-first platform that values your time, respects your hustle, and rewards your effort. Why Drive with DeliverThat...
...Matrix Providers is hiring a Health Educator to join our team of talented professionals who provide health care services to our Military... ...Education: Bachelor's degree in Health Education, Community Health, Public Health or a human services related field. Graduate from an...
HHA or CNA needed for Weekend Shifts Now conducting interviews from the comfort of home via video call. Do you have compassion for helping our seniors to remain at home by safeguarding their dignity and independence? Do you have a calling to care well for others...
PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting for a renowned Cruise Company with the following profile: Position Title: Waiter POSITION SUMMARY Provide service to guests in all Restaurant Operations areas by performing...