Duties: Identify, evaluate, and prioritize user problems and complaints; create and assign problem tickets using Hilti s ticketing system (Service-Now) by gathering information on user requirements to facilitate service, installation and equipment orders. Perform necessary administrative work, update user profiles, databases and documentation Process Process and fulfill service tickets for new phone requests, transfers, upgrades, and replacements. Coordinate with vendors and internal teams to ensure timely delivery and activation of devices Maintain accurate inventory records for all telecom equipment. Make payments with purchasing card and manage team purchasing card expense report Test new user-based hardware/software required to support telecom environment Execute audits on telecom, network, and mobile services provided throughout the United States Interface with On-site IT Support team and vendors when a problem requires escalation and bring continuous improvements of monthly reporting for mobility and other telecom costs including zero-usage reporting. null
Skills: Mobility management experience preferred Technical understanding: Knowledge of basic telecommunication technologies such as 4G LTE, 5G, POTS, SIP, WAN and T1 Ability to plan, organize, and prioritize tasks and activities, required Professional interpersonal verbal and written communication skills, required Excellent problem-solving and decision-making skills Skilled with MS Office Suite; Strong Excel (Analysis) and PowerPoint knowledge, preferred Ability to work independently and with minimal direction, with a proactive approach to internal customers and suppliers null
Education: High School Diploma, or equivalent experience, required Three (3) years of telecom and/or IT experience, preferred. null
Schedule Notes: Pay: ~BR/hr Shift: 8am-5pm
Minimum Degree Required: Completed High School (Diploma or GED)
Hours Per Day: 8.00
Hours Per Week 40.00
Languages: English( Speak, Read, Write )
Department: Purchasing Indirect*Finance : 32290100
Job Category: Professional
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