Job Description

Import Customer Service Representative (Admin)

Location: Baltimore, MD, 21224

Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Pay Rate: $20.00/hour

Employment Type: Contract-to-Hire (6 Months)

Work Environment: Fully Onsite

About the Opportunity

We are seeking a detail-oriented and customer-focused Import Customer Service Representative to join a growing logistics and import operations team. This position is ideal for candidates with experience in customer service, administrative support, logistics, transportation, import/export operations, or supply chain environments. In this role, you will support the import process from start to finish by coordinating documentation, communicating with customers, tracking shipments, and ensuring compliance with import regulations. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced office setting.

Key Responsibilities

Customer Service & Account Support

• Serve as a primary point of contact for customers regarding import shipments and documentation.
• Maintain accurate customer records and account information.
• Communicate regularly with clients to provide updates and ensure excellent service.
• Build and maintain positive customer relationships.

Import Documentation & Compliance

• Review and validate import-related documentation.
• Process and enter information associated with Importer Security Filings (ISF) and customs entries.
• Prepare commercial documents necessary for import clearance.
• Audit invoices, certificates of origin, entry summaries, and supporting customs documentation.
• Ensure documentation accuracy and compliance with applicable regulations.

Shipment Tracking & Coordination

• Monitor shipment status and provide updates to customers.
• Coordinate cargo tracking activities with ocean carriers, airlines, and transportation providers.
• Assist with resolving shipment issues and delays.
• Maintain accurate shipment records and status updates.

Administrative Support

• Enter and maintain data within company systems.
• Support invoicing activities by providing rate and cost information to the accounting department.
• Assist with reporting, recordkeeping, and special projects as assigned.
• Organize and maintain files, documentation, and operational records.

Required Qualifications

• High school diploma, GED, or equivalent required.
• At least 1 year of professional experience in customer service, administrative support, logistics, transportation, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Comfortable working with computer systems and data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset and relationship-building skills.

Preferred Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Import/Export Operations
• Logistics
• Freight Forwarding
• Transportation
• Customs Brokerage
• Administrative Support
• Customer Service
• Supply Chain Operations
• Shipping & Receiving Coordination
• Operations Support

What You'll Bring

• Strong communication and problem-solving skills
• High level of organization and accuracy
• Ability to work independently and within a team environment
• Excellent follow-up and customer service abilities
• Confidence navigating multiple computer systems
• Ability to thrive in a high-volume office environment

This is an excellent opportunity for someone looking to build a career within logistics, transportation, import operations, and international shipping while working in a professional office environment with long-term growth potential.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Baltimore,MD.

This position is anticipated to close on Jul 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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