Job Description

Role Description

We are looking to add a team member who is passionate about making EMSAR’s world better. The Project Coordinator is responsible for solving practical problems and dealing with a variety of variables in situations for internal and external customers. This position could possibly be remote outside the Austin area.

• Provide exceptional customer service to our internal and external customers by providing predictive and proactive action to support ongoing business needs.
• Increasing ability to provide account direction and make informed decisions with guidance from manager.
• Increasing ability to work independently.
• Assist with tracking and measuring EMSAR performance in relation to contractual obligations and internal expectations.
• Assist with ensuring risks and stakeholder views are managed, documented and initiatives are progressing.
• Documenting, following up and following through on important actions and tasks as assigned.
• Participate in Client “playbook” development and updates for Accounts and Service Offerings with the help and guidance from Senior Program Coordinator III.
• As applicable, assist with field resource planning to support Client/Account needs.
• Assist in quoting services or projects with existing assigned clients.
• Additional responsibilities as requested by leadership.

Qualifications

• Excellent communicator who can clearly and precisely communicate leading questions, instructions, expectations via verbal and written methods to supported internal and external clients.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Proven ability in developing and maintaining effective internal and external relationships.
• Personal drive to continually learn and apply new product, service and engagement techniques.
• Act with empowerment and confidence to think innovatively and creatively to provide clients solutions and improve EMSAR processes.

Requirements

• Bachelor’s or Associate degree in business or related field preferred.
• 1-3 years’ experience in a related field.
• Proficiency with Microsoft Office Suite.
• ServiceMax/Salesforce experience preferred.

Work Environment and Physical Demands

• Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours.

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