Job Description

We are looking for a Customer Service Agent who is passionate about helping customers and creating exceptional support experiences. In this role, you’ll serve as the friendly and knowledgeable voice of Vitality Extracts, assisting customers with product questions, order support, billing concerns, and account inquiries.

The ideal candidate is solution-oriented, adaptable, and thrives in a fast-paced remote environment. You enjoy connecting with people, solving problems with empathy and professionalism, and ensuring every customer interaction leaves a positive impression. If you’re someone who takes pride in delivering outstanding service and enjoys being part of a collaborative team, we’d love to hear from you.

Website:

Available Days: Monday - Sunday

Morning: Shift 6AM-3PM PST

Afternoon: Shift 9AM-6PM PST

Pay Rate: $16/hr-$22 per hour

Job Type: Remote Full-Time

Job Responsibilities:

• Responding to customer inquiries via email, phone and chat using the Gorgias & Aircall support platforms
• Assisting customers with billing questions, account updates, order placement, and order modifications through Shopify
• Providing knowledgeable support regarding products, policies, promotions, and current sales campaigns
• Delivering professional, empathetic, and timely customer service experiences
• Collaborating with internal team members to ensure seamless communication and issue resolution
• Following company procedures while remaining adaptable to evolving processes and business needs
• Maintaining accurate customer records and detailed communication notes

Qualifications:

• Minimum 1 year of customer service experience within the eCommerce industry
• Experience supporting online customers through email and phone communication
• Comfortable learning and navigating multiple software platforms independently
• Strong written and verbal communication skills
• Professional, positive, and solution-focused mindset
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment

Preferred Qualifications:

• Experience using Shopify, Gorgias, or similar customer support platforms
• Knowledge of essential oils, wellness products, or natural health products
• Previous experience in direct-to-consumer (DTC) brands

Workspace Guidelines:

• Reliable high-speed internet connection
• Access to a personal computer suitable for work-related tasks
• Dedicated, distraction-free workspace
• Ability to maintain productivity and professionalism while working remotely

About Vitality Extracts

Vitality Extracts is an eCommerce wellness company specializing in essential oils, diffusers, and natural wellness products designed to support relaxation, self-care, and overall well-being. Our mission is to help customers live healthier, happier lives through thoughtfully crafted wellness products and exceptional customer experiences.

Pay: $16.00-$22.00 per hour

Benefits:

• On-the-job training
• Work from home

Application Question(s):

• How many years of experience do you have in customer service, particularly in an eCommerce online remote setting?
• Which customer service platforms or tools have you used and how proficient are you with them?
• What is your availability for work (days, times)?
• How would you rate your ability to perform customer service on the following channels on a scale of 1 to 5. 1 - not too well, 5 - excellent

Phone
Email
Chat
SMS/Text
Facebook Messenger

Work Location: Remote

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