Job Description

Job Description and Duties

Telework is available.

Under general supervision of the Information Technology Manager I (IT Mgr I) of zOS Storage, the Information Technology Associate (IT Assoc) may perform a variety of recurring, well-defined tasks requiring occasional innovative problem solving within guidelines and a scope that may encompass one or more unit guidelines. The scope typically includes multiple program areas, and involves planning, developing, and implementing technological solutions that are essential to the missions of the overall organization, or affecting large numbers of people on a long-term or continuous basis.

The IT Assoc may serve in an entry-level technical support, working as part of a team of highly trained professionals supporting software systems in a mainframe and client/server computing environment.  Works independently or as a team member.  Provides a variety of software support services for customer departments.  Under the guidance of senior technical staff, installs, maintains, tests, monitors and tunes department wide zSystems Hardware, Operating Systems and/or general-purpose software products in the zSystems and client/server environments.

Assist in the development and maintenance of customized online and/or batch interfaces and exits to support software, under the guidance of senior technical staff. Monitor and validate the correctness of products’ functions and scheduled batch jobs.  Provides consultation and support as needed to support the customer department staff in the use of the products that the unit supports.  Quickly, efficiently, and effectively troubleshoot and resolve problems encountered with using the products supported by the unit and proactively identify possible future problems and solutions.

Telework
This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Pursuant to Executive Order, effective July 1, 2025, employees in this position will be required to report to the work site a minimum of two (2) days per week, increasing to four (4) days per week effective July 1, 2026. The specific on-site days will be determined by the department based on operational requirements.

Visa Sponsorship
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the .

Working Conditions

• Position may require the ability to be contacted for service outages or other emergencies.
• Must maintain consistent and predictable attendance.
• Periodic work may be needed outside normal work hours.
• Some travel may be required for meetings, training and conferences.
• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Special Requirements

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

The Statement of Qualifications (SOQ) serves as a key component of the examination and hiring process and will be used to evaluate your qualifications, as well as your written communication skills. The SOQ is considered a writing sample and must clearly reflect your own knowledge, skills, abilities, and experience. While tools such as artificial intelligence (AI) (e.g., ChatGPT), internet resources, or third-party reviewers may assist with research or preparation, by submitting your application you certify that your SOQ is your original work, written in your own words, and accurately represents your background and qualifications. Failure to submit an SOQ that is your own work, including the use of AI-generated or substantially AI-assisted responses that misrepresent your abilities, may result in disqualification from the examination or hiring process. If such misrepresentation is discovered after appointment, it may constitute dishonesty and could result in adverse action, up to and including dismissal from State service.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Please provide details of your technical experience and include specific examples as it relates to providing technical support over infrastructure and/or platform technologies (i.e., Mainframe, Storage, Network etc.).

2. Describe your background, knowledge, and experience with working on a team that supports the infrastructure that houses mission critical applications. Please provide details of your roles and responsibilities, and the skill sets you possess that contributed to the success of the team.

3. Describe your experience and ability developing a creative and innovative solution to a business problem which addressed a business problem or initiative.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of zSystem architecture and Storage concepts, components and processing techniques.
• Knowledge of and experience with zSystem components, workloads, and utilities (e.g. JES2/JES3, TSO, ISPF, JCL, CLIST, REXX, SMF, RACF, SMP/E).
• Knowledge of DFSMS.
• Knowledge of zSystem Storage technologies; DASD, Virtual Tape, and Cloud.
• Knowledge of Disaster/Operational Recovery.
• Knowledge of hardware and software installations on zSystem platform.
• Knowledge of SAN equipment.
• Computer programming and scripting skills.
• Knowledge of PC software tools such as MS Access, Excel, Word, HTML, etc.
• Ability to work with a variety of technical and management staff as well as vendors and customers.  
• Experience working in a team environment.
• Good verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to organize and prioritize workflow and projects.
• Problem solving, debugging, and analytical skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at   . Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.

• Statement of Qualifications -

  Required. Please see “Special Requirements” section for further information.

Job Tags

Permanent employment, Full time, Second job, Work at office, Remote work, Visa sponsorship, Work visa, 2 days per week

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